Quality Manual is a public document. Anybody, interested in our work, can access it. Quality Manual describes our attitude to such important issues as the following:

  • Goal and policy of the certification agency;
  • Impartiality;
  • Personnel selection, training and development;
  • Internal audit and corrective actions;
  • Confidentiality;
  • Selection of sub-contractors and principles of working with them;
  • Appellations, complaints and disputes.