Complaints & Appeals
Caucascert LLC Complaint, Appeal, and Allegation Management Protocol
Caucascert LLC is committed to maintaining the highest standards of organic certification and
compliance. We have established a clear and systematic protocol for managing the following
concerns:
1. Complaints: Issues related to the compliance of Caucascert LLC standards, the conduct
of Caucascert staff, or the products of operators certified by Caucascert.
2. Appeals: Situations where clients disagree with a certification decision made by
Caucascert.
3. Allegations: Claims from third parties regarding non-compliance with applicable
standards, breach of Caucascert policies, or other contractual obligations by an operator
holding a certificate issued by Caucascert.
How to Submit a Complaint, Appeal, or Allegation?
Any individual or entity wishing to file a complaint, appeal, or allegation may contact us via
email, phone, or through our website. You can find the Complaints and Disputes form below.
For complaints related to USDA NOP certified operations, you may also file a direct complaint with the USDA National Organic Program via the following link:
https://www.ams.usda.gov/services/enforcement/organic/file-complaint
Continuous Improvement
All complaints, appeals, and allegations, along with the corresponding actions taken, are
reviewed by Caucascert’s quality management team to ensure ongoing improvement in our
processes and compliance with organic certification standards.
Contact Information
For any concerns or queries, please contact us:
Email: info@caucascert.com
Phone: +995 32 238 05 20
Website: http://caucascert.ge/
Caucascert LLC remains committed to upholding the integrity of the organic certification process and ensuring transparency in all our operations.
